Road Freight Operator - Time Critical

📍 Redditch
🕒 Permanent | 44 hours per week - 4on4off (7am-7pm)

An exciting opportunity has arisen for an experienced Road Freight Operator to join a fast-paced Time Critical transport operation. This role requires someone who thrives under pressure, enjoys problem-solving and has a strong background in freight forwarding and European transport planning.

This is a hands-on, customer-focused role where you will manage urgent shipments across road and airfreight solutions, ensuring deliveries are completed efficiently, cost-effectively and to the highest service standards.

Responsibilities of a Road Freight Operator:

You will be responsible for:

• Managing customer enquiries and orders via phone and email

• Booking, planning and tracking urgent shipments

• Providing EU and UK transport quotations

• Offering time-critical road and airfreight solutions

• Handling line stoppage and high-priority situations

• Sourcing and negotiating with transport suppliers

• Maintaining clear communication with warehouse and operations teams

• Reviewing routes and suppliers to maximise profitability

• Ensuring all jobs are accurately entered, updated and closed on the system

• Obtaining PODs and completing documentation for invoicing

• Monitoring KPIs and maintaining system accuracy

• Escalating operational issues appropriately

This role requires full control of shipment management from A to B, using solutions such as hand carry, airfreight and road transport to deliver results for customers.

What We're Looking For:

• Proven experience in a similar freight forwarding or transport coordination role

• Strong European planning experience (essential)

• Sound knowledge of the transport and freight forwarding industry

• Confident communicator with strong customer service skills

• Highly organised with the ability to manage multiple priorities

• Comfortable working under pressure in time-critical situations

• Strong system and MS Office skills

• Commercial awareness and focus on profitability

• A proactive, "can-do" attitude

CPC qualification would be advantageous but is not essential.