Right Now Group are recruiting for a Customer Service Agent to join the Export team of a leading Neutral Freight Forwarder at their Manchester branch.
This is a fantastic opportunity to join a growing airfreight export team, whether you're already experienced in freight forwarding or looking to take your first steps into the logistics industry.
You'll be involved in coordinating export shipments from start to finish, working with airlines, agents, and transport providers to ensure smooth and compliant operations. Full training will be provided for trainee-level candidates, with excellent development opportunities available.
Key Responsibilities - Customer Service Agent
Handling customer and supplier calls relating to export shipments
Making air export bookings with airlines and handling agents
Preparing and processing Master and House Airway Bills
Supporting the export documentation process
Coordinating collections and ensuring timely export departures
Liaising with third-party partners such as hauliers, warehouses, and carriers
Assisting with job costing and data entry
Learning how to process customs entries (training provided if required)
Delivering excellent customer service throughout the shipment cycle
What's On Offer - Customer Service Agent
Salary: £25,000 - £27,000 (depending on experience)
Shift: Monday to Friday
Hours: 09:00 - 17:30
Additional Information: Full-time, permanent position | Airfreight Exports | Based in Manchester
Benefits - Customer Service Agent
Open to trainees with the right attitude and willingness to learn
Full training provided (if trainee-level)
Company pension scheme
On-site parking
Supportive team environment with real development opportunities
Exposure to international logistics and key airfreight processes
Whether you're looking to build a career in freight forwarding or bring your export knowledge to a new team, we'd love to hear from you.
All suitable candidates will be contacted within 48 hours.
