Right Now Group are seeking an experienced Air Import Team Leader to lead and support a small, fast-paced airfreight operations team. This is a hands-on role requiring strong operational knowledge, leadership capability, and a commitment to delivering exceptional service to customers, clients, and agents.
You will be responsible for overseeing daily import operations, ensuring compliance with HMRC / Border Force regulations, resolving issues efficiently, and fostering a high-performance, collaborative team environment.
Key Responsibilities:
- Lead, motivate, and support a small airfreight operations team to consistently deliver high-quality work
- Coach, mentor, and train team members, including updates on regulatory and internal procedures
- Allocate and oversee daily workloads; ensure operational cover during holidays and sickness
- Conduct daily and weekly team meetings; escalate issues to management where required
- Promote a proactive, collaborative, and solutions-focused team culture
- Manage airfreight import shipments from origin through to final delivery
- Ensure full compliance with ETSF procedures and HMRC / Border Force regulations
- Monitor arrivals, trigger points, discrepancies, amendments, and claims
- Carry out regular warehouse walk-throughs and bond checks; document and resolve any discrepancies
- Maintain and update customer and supplier records within internal systems
- Lead and participate in cross-departmental meetings with Transport, Warehouse, and Customer Service teams
- Deliver high-level customer service through clear, professional communication
- Handle and resolve queries from customers, suppliers, and overseas agents
- Ensure efficient and effective communication within the team and with external stakeholders
- Develop and implement Standard Operating Procedures (SOPs tailored to specific customer requirements)
- Conduct monthly audits of ETSF paperwork and customs entries
- Keep the team informed of all HMRC / Border Force regulatory changes
- Maintain dashboards and internal records with accurate, up-to-date shipment and compliance data
- Ensure all procedural updates are documented and communicated effectively
Shift: 4 on 4 off
Hours: 07:00 to 19:00
Salary: £40,000 to 45,000
Skills & Attributes
- Excellent written and verbal communication skills
- Strong organisational and administrative abilities
- High attention to detail and accuracy
- Ability to perform under pressure in a high-volume environment
- Positive, proactive attitude with strong problem-solving skills
- Confident decision-making based on sound judgment
- 3-5 years' experience in airfreight import operations
- Strong understanding of customs processes and entries
- Knowledge of ETSF and HMRC / Border Force regulations
- Team leadership or supervisory experience
- Proficiency in MS Office and internal logistics systems
