Warehouse Duty Manager
About the Role - Warehouse Duty Manager
We are recruiting for an experienced Warehouse Duty Manager to oversee daily operations within a fast-paced logistics and cargo environment. This role is responsible for ensuring operational efficiency, regulatory compliance, and high standards of service delivery.
You will lead and manage teams to achieve performance targets, maintain safety and security standards, and deliver excellent service to both internal and external customers. Previous cargo experience is essential for this role.
Key Responsibilities - Warehouse Duty Manager
Operations Management
- Oversee the day-to-day running of the warehouse and operational facility
- Ensure all operations meet performance targets for service, cost, and productivity
- Monitor operational KPIs and implement corrective actions where required
- Drive continuous improvement across warehouse processes, including imports, exports, and cargo handling
- Work cross-functionally to enhance operational efficiency and customer experience
People Management - Warehouse Duty Manager
- Lead, motivate, and develop a diverse team through strong leadership and communication
- Set clear performance objectives and monitor team performance
- Conduct regular performance reviews and provide constructive feedback
- Promote a positive, collaborative team environment
- Support succession planning and employee development initiatives
Coaching & Performance
- Deliver training and coaching to ensure staff are fully skilled and competent
- Ensure teams are equipped to meet operational and customer service standards
- Communicate key updates and operational information effectively
Compliance & Security - Warehouse Duty Manager
- Ensure full compliance with aviation security and customs regulations
- Liaise with regulatory bodies and external auditors during inspections
- Maintain accurate records including training, screening, and staff documentation
- Ensure all staff adhere to ID and access control procedures
- Report any incidents, including Dangerous Goods occurrences, in line with regulations
- Ensure all customs procedures are followed and shipments are processed correctly
Health & Safety - Warehouse Duty Manager
- Ensure all health, safety, and environmental standards are met
- Identify and mitigate risks within the operation
- Ensure correct use of PPE at all times
- Investigate and report accidents or near misses
- Promote a strong safety culture across the team
Disciplinary & HR Responsibilities
- Maintain high standards of conduct and performance
- Carry out investigations into policy breaches
- Chair disciplinary hearings where required, in line with company procedures
- Work closely with HR to ensure fair and consistent processes
Project & Operational Support
- Support and contribute to operational projects and improvements
- Assist with additional duties where required, including warehouse and office tasks
- Provide hands-on support during peak periods (e.g. forklift operation, cargo handling)
Requirements - Warehouse Duty Manager
- Previous experience in a warehouse or cargo operations management role
- Proven experience managing and leading teams
- Strong understanding of operational processes within logistics or cargo environments
- Excellent leadership, communication, and organisational skills
- Ability to work in a fast-paced, high-pressure environment
Essential Criteria - Warehouse Duty Manager
- Previous cargo experience (essential)
- 5-year checkable UK employment history
- Clean criminal record
- Flexible and adaptable approach to shift work
- Strong team player with a proactive attitude
Benefits - Warehouse Duty Manager
- Competitive salary
- Ongoing training and professional development
- Health benefits scheme
- Life assurance (4x salary)
- Access to financial support schemes
- Supportive and team-focused working environment
Additional Information - Warehouse Duty Manager
- Shift Pattern: 4 on / 4 off
- Hours: Rotating shifts (06:00-18:00 and 10:00-22:00)
- Location: On-site
- Job Type: Full-time
