Road Freight Operator
Location: Central Birmingham
Salary: £30,000 - £33,000
Hours: Monday to Friday, 8:30am - 5:00pm
The Role
We are looking for an experienced Road Freight Operator to manage road freight shipments from booking through to final delivery. This role is heavily customer-focused and requires someone who takes ownership of shipments, communicates clearly, and ensures a smooth, reliable service throughout the entire transport process.
You will act as the main point of contact for customers, coordinating drivers, hauliers and internal teams to ensure freight moves efficiently and on time. Please note, this role does not involve completing customs entries.
Key Responsibilities
Manage road freight shipments from order receipt through to final delivery
Act as the primary point of contact for customers, providing regular updates and proactive communication
Book and coordinate collections and deliveries with hauliers and transport partners
Plan routes and schedules to meet service and cost expectations
Liaise with warehouses, drivers and internal teams to ensure smooth execution
Monitor shipments in transit and resolve any issues or delays quickly and professionally
Ensure all transport documentation is completed accurately and on time
Maintain accurate job files and update internal systems
Deliver a high level of customer service at all times, building long-term client relationships
What We're Looking For
Previous experience in road freight operations or transport coordination
Strong customer service and communication skills
Ability to manage shipments end-to-end and take ownership of workloads
Confident liaising with hauliers, drivers and customers
Organised, detail-focused and able to prioritise in a fast-paced environment
Good problem-solving skills and a calm approach under pressure
Familiarity with transport management systems is advantageous
What's On Offer
£30,000 - £33,000 salary, depending on experience
Monday-Friday working hours (8:30am-5:00pm)
Central Birmingham location
A stable role within an established logistics business
Opportunities for development and progression
