Right Now Group are recruiting for a Cargo Office Team Leader to join one of the leading cargo ground handlers based at Heathrow Airport.
This is a fantastic opportunity for an experienced Cargo Agent or current Team Leader looking to take the next step in their career within a fast-paced and professional environment.
Key Responsibilities of the Cargo Office Team Leader:
Supervise, mentor, and lead a team of cargo agents, ensuring productivity, motivation, and professional development
Oversee import and export operations using designated systems, ensuring accuracy and adherence to airline, customs, and CAA regulations
Coordinate with internal departments and external agencies including GSAs, Airlines, and Freight Agents
Ensure all cargo handling activities are compliant with Health & Safety and Security procedures
Monitor and improve operational processes, identifying areas for efficiency and leading corrective actions
Act as a communication bridge between Operational Clerks and Management, relaying relevant operational updates
Maintain a clean, safe, and efficient working environment, leading by example
Support the implementation of new practices and participate in ongoing training initiatives
Handle customer inquiries professionally, resolving issues promptly to maintain excellent service standards
Skills & Experience Required for the Cargo Office Team Leader:
Strong working knowledge of airline, import/export, and cargo operational requirements
Hands-on experience using ABS or similar cargo handling systems
Knowledge of dangerous goods regulations (certified or willing to undergo training)
Ability to work independently and make sound decisions under pressure
Excellent communication and problem-solving skills
Positive attitude with adaptability in a dynamic, fast-paced environment
Strong understanding of Security and Health & Safety procedures
Proven ability to coach, train, and motivate team members
What's On Offer for the Cargo Office Team Leader:
Salary: £34,000 - £35,500 per annum
Shift: 4 on 4 off (2 days, 2 nights)
Hours: 07:00 - 19:00 & 19:00 - 07:00
Additional Information: Holiday cover may be required
This position is ideal for someone currently working as a Cargo Agent who is ready to take the next step, or an existing Team Leader seeking a fresh challenge.
SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS OF APPLYING BY ONE OF OUR DEDICATED CONSULTANTS.
