Right Now Group are recruiting for an Air Export Gateway Operator
Right Now Group are recruiting for an Air Export Gateway Operator to join our client, a leading global logistics company based in the Heathrow area. This position offers the opportunity to be part of a professional and fast-paced environment, supporting international freight movements and ensuring a high level of customer service and operational accuracy within the export gateway department.
Key Responsibilities - Air Export Gateway Operator
Manage daily communication with partners, customers, and internal departments via email and telephone.
Coordinate with local and overseas operations teams to ensure all shipments are processed on time and to the highest standard.
Oversee export gateway processes including consolidations, airline allocations, and flight planning.
Ensure all export documentation complies with commodity, airline, and country-specific requirements.
Maintain accuracy and quality of all shipment data within company systems.
Take responsibility for accurate costing, invoicing, and billing of shipments.
Support the wider operations team in meeting daily KPIs and performance deadlines.
Resolve operational issues efficiently and professionally, maintaining high service standards at all times.
Skills and Experience Required - Air Export Gateway Operator
Minimum of 2 years' experience in Air Export operations within a freight forwarding or gateway environment.
Strong understanding of export procedures, airline requirements, and customs documentation.
Excellent organisational and multitasking skills, with the ability to work effectively under pressure.
High attention to detail, accuracy, and numeracy.
Confident IT user with the ability to learn new systems quickly - knowledge of CargoWise (CW1) is advantageous.
Strong communication skills, both written and verbal, with a professional and courteous manner.
Reliable, proactive, and able to work effectively as part of a team.
Benefits - Air Export Gateway Operator
Enhanced annual leave entitlement from your start date, increasing with length of service.
Salary sacrifice car scheme for ultra-low emission vehicles.
Salary sacrifice cycle scheme.
Access to WeCare App for physical and mental wellbeing support, including GP access for you and your dependents.
LifeWorks App for cashback and discounts across major brands.
Life insurance including access to expert probate support.
Eyecare voucher scheme.
What's on Offer - Air Export Gateway Operator
Salary: £32,000 - £34,000 + £2,500 shift allowance
Shift: 4 on 4 off (Days)
Hours: 07:00 - 19:00
Additional Information: Excellent company benefits, training, and development opportunities within a global business.
